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Mark V. Fusco


2/2019 - Present

Beer & Wine Specialist - Central Market

  • Assist customers in selecting beer and wine
  • Provide beer and wine pairings for customers food purchases
  • Manage the Fine Wine Wall looking for unique, premium, and highly rated wines
9/2018 - 12/2018

Food & Beverage Director - Plaza Club San Antonio

  • Assisted in implementing new systems in place for FOH
  • Responsible for monthly wine events for club members
  • Created beverage cost controls for the club that are in use company-wide
  • Updated inventory procedures to streamline process
3/2014 - 9/2018

Assistant Manager & Sommelier - Morton's The Steakhouse

  • Increase in guest satisfaction scores after arrival to location
  • Improved Wine sales and costs during tenure
  • Manage FOH operations
  • Developed 3 FOH staff into Hourly Supervisor positions (Captain)
  • Created supplemental F&B training materials via beverage tasting, training packets, quizzes, and flashcards to be used during shift downtime
  • Development of non-core wines to balance needs of local and convention-driven/tourist guests
1/2011 - 3/2014

Senior Service Manager – Saltgrass Steakhouse

  • Assisted banquet coordinator with execution of private events at the Riverwalk location.
  • Created a Wine Education class to train service staff on wine sales and service.
  • Created a video on proper wine service in order to have consistent training.
  • Being developed for a future AGM position in the company.


9/2009 - 1/2011

Bar Manager – TGI Friday’s

  • Promoted to Bar Manager.
  • Reduced COGS to meet or beat budget and increase sales to exceed budget.
  • Sent to Shreveport, LA for a week to assist a short-staffed store. Turned down an offer to stay.
6/2008 - 6/2009

Operations Manager –Champps Americana

  • Became acting GM of location.
  • Developed hourly supervisor into management position.
  • Stabilized LBW COGS to stay in budget.
  • Worked closely with Beer and Alcohol reps to build brand sales.
  • Responsible for unit sales of $3.5 million/year.
2/2005 - 5/2008

Arena/Retail Manager – ESPN Zone

  • Developed 5 hourly staff members into Lead positions. Developed 2 hourly staff members into Supervisory positions.
  • Turned around Arena and Retail operations to be one of top 3 in the company in sales, labor, and inspection scores.
  • One of only 3 Retail Managers to be invited to inaugural Retail Conference at Walt Disney World in 2006.
  • Managed several high profile buy out events and lead manager of major sporting events such as the Final Match of the 2006 World Cup (Italy vs. France), 2006 – 2008 March Madness, 2005 World Series (Chicago White Sox vs. Houston Astros).
  • Became advisor to Arena/Retail managers for other ESPN Zone locations
  • Directly responsible for $4.5 million/year in Arena/Retail sales and Unit sales of $12 million/year.
2/1995 - 2/2005

Senior Manager – Dave & Buster’s

  • Directly managed every FOH department throughout career at D&B.
  • Developed a total of 10 hourly staff members into Department Head positions in every department managed.
  • Organized 4 International BattleTech tournaments in two different locations.
  • Opened the Cincinnati location as Pit Boss.
  • Began as an hourly Casino Dealer and promoted to management.
  • Maintained consistent COGS and labor for both Winner’s Circle and Bar.
  • Directly responsible for $2.5 million/year in Winner Circle sales and $3 million/year in Bar sales. Overall unit sales between all units $9-13 million/year.
  • Became Senior manager responsible for overall operations of building and coaching of other managers.
9/1991 - 10/1996

District Sales Manager – Murdoch Magazines Distribution Inc.

  • Promoted to District Sales Manager within first year of employment.
  • Responsible for $9.6 million/year in Retail Single Copy sales.
  • Tapped to work re-racking and surveying of chains in Tennessee, Louisiana, Mississippi, and Alabama
  • Territory temporarily expanded from beyond East & Southeast Texas to include South Central Texas.
  • Worked closely with Corporate Auditor to audit Houston wholesaler after discovering inconsistencies in reports.
  • Successful implementation of part-time merchandiser program to build sales in key accounts.
8/1985 - 9/1991

Assistant Telemarketing Manager – Austin American-Statesman

  • Began as Customer Service Rep handling incoming calls concerning service and billing.
  • Promoted to Assistant Telemarketing Manager.
  • Successfully maintained weekly sales goals during tenure as Asst. Telemarketing Manager


To provide a “Hospitality First” experience to my guests or clients while using my extensive customer service background, managerial skills, and Sommelier training in the restaurant or wine industry.


1985 - 1989

Degree: Bachelor of Arts
Major: Music
Minors:Astronomy & Latin

Skills & Achievments

  • Manager with strong work ethic, excellent organization skills, adept at critical thinking, and excellent customer service skills used to build repeat business and guest recovery.
  • Dedicated to fair treatment of staff and provide positive reinforcement as a motivator.
  • Experienced in Internet video production and distribution.
  • Experienced with various POS, MS Office, Windows, Mac OS X, Amiga OS, Final Cut Pro X.
  • Experienced in Social Media outlets such as Twitter, Facebook, Instagram.
  • Certified Sommelier and Certified Specialist of Wine. Currently studying for the Advanced Sommelier Exam.
  • TABC Certified.
  • Member of the Guild of Sommeliers.
  • Member of the Wine Scholar Guild
  • Competed in Texas’ Best Sommelier Competition at TexSom.
  • Volunteer at TexSom and TexSom International Wine Awards.
  • President – San Antonio Sommelier Association.